Ellolace Lingerie Sensual Lace Underwear Transparent

Refund policy - Valid for 30 days

STEP 1: Claim your refund
📧 Contact our customer service department at guest@lovemi.us to request a refund.

STEP 2: Register your return
🔗 You will immediately receive a link to register your return. Choose the carrier of your choice and send your package to the address provided.

STEP 3: Fast payback
💰 As soon as we receive your package in our warehouse, we will process your return and refund you promptly.

✔️ Return conditions :

• Items must be new* and in their original packaging.
• You must provide proof of purchase.

• Sale, final sale and promotional items.
• So-called personal items such as lingerie, swimwear, jewelry.

• Your package will be examined within 2 to 4 days of its arrival in our warehouse.
• Refunds will be made to the original method of payment.

• You are free to choose the carrier that suits you.
• We recommend that you keep the tracking number to follow your return.

• Refunds will take into account the original purchase price, shipping costs and return costs incurred (within the limit of shipping costs).

📞 Need help? If you have any further questions, please don't hesitate to contact us at guest@lovemi.us. Our team is here to help.

Please be aware that we currently do not provide a return label. You are free to choose the carrier that suits you. Once your item safely reaches our warehouse, we will meticulously inspect it. If the issue is our fault, we will refund your entire order, including return shipping costs. If it is not our fault, we will refund the item's purchase cost, minus shipping fees. If the item does not meet our return criteria, unfortunately, we won't be able to provide a refund or send a replacement. However, don't worry; we will make it available for pick-up by the carrier of your choice. You can rely on us to process your return within 10 business days of its arrival at our warehouse.

Shipping Information

🌍 We are delighted to offer worldwide shipping.

⏰ Processing Time:

• Once your order is placed, we commit to processing it within a maximum of 24 hours.

• Free for all orders 
  

• North America and Canada: 4-7 days.
• Rest of the world: 8-14 days.

• Our warehouses are located in Italy, China, Germany, and the United States.
• The delivery time will depend on the warehouse from which your order is shipped and your shipping address.

• In case of any delays caused by our shipping carrier, please contact us at guest@lovemi.us.
• We will be happy to assist you in locating your package.

• Please note that customs fees will be applied in accordance with local legislation.
• Kindly be aware that these fees are not included in the total amount of your order.
• We are available to assist you with any inquiries regarding customs fees.